Wordpress and other CMS-managed websites

To administer websites with a Content Management System (CMS), login to the CMS' administrative page using the email address we have on file. If you are logging in for the first time, the CMS should have a facility for creating a new password (e.g., a "Lost your password?" link). Typical administrative or login pages for open-source CMSes include the following:

• Wordpress - https://example.com/wp-admin/
• Backdrop - https://example.com/user/
• Drupal - https://example.com/user/
• Joomla - https://example.com/administrator
• Ghost - https://example.com/ghost

(In each case, substitute your hostname for "example.com" in the address.)

sftp access

To use sftp to upload and download files from your website, you will need to either (1) provide us with your public (not private) ssh key or (2) provide us with your Signal contact information, so that we may send you a password securely. We do not send passwords via email, text, or non-Signal "secure" messengers.

ssh keys are a more-secure alternative to passwords.
How to generate ssh keys in Windows
How to generate ssh keys in MacOS, Linux, or WSL

Once you have generated your public key, send us the file ending in ".pub" - not the private key file that was also generated.

To sftp files to your website, you will need an sftp client. If you do not have a favorite command-line sftp program, you can use Filezilla, a file-transfer desktop program with a graphical interface. To connect with Filezilla, use the following information, substituting your hostname for example.com:

• Host: sftp://example.com
• User: username [we will provide you with this]
• Password: [leave empty if using an ssh key]
• Port: [leave empty]

The first time you connect, you will receive the message "The server's host key is unknown". Check the "Always trust this host" checkbox and hit OK.

Once you are connected, you will see your remote home directory in Filezilla's right panel. Double-clicking on the WEBROOT directory will take you to your website's document root, where you can start uploading files.

(If Filezilla does not suit your needs, alternative graphical sftp clients include WinSCP for Windows and CyberDuck for both Mac and Windows.)

phpmyadmin access

If you requested a web-based interface to manage MySQL, it will typically be available at:

• https://pma.example.com/

(Substitute your hostname for example.com.)

Contact us at support@eppihost.com to get a username and password for your instance of phpmyadmin.